At Elsaither Designs, we want you to be completely satisfied with your purchase. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you may need to request a refund or return an item. Please review our policy below regarding refunds and returns:
If you are unsatisfied with your purchase and would like to request a refund, please contact our customer service within 14 days of receiving your order. To be eligible for a refund, the following conditions must be met:
Upon receiving your refund request, our customer service team will review your case and respond to you in a timely manner. If your refund request is approved, we will initiate a refund to your original method of payment. Please note that it may take 7-10 business days for the refunded amount to be processed and reflected in your account.
Certain items are non-refundable, including:
If you receive an item that is damaged, defective, or incorrect, please contact our customer service within 14 days of receiving your order. We will work with you to resolve the issue promptly. To initiate a return, please follow these steps:
Please ensure that the returned item is securely packaged to prevent damage during transit. You will be responsible for the return shipping costs, unless the return is due to our error. Upon receiving the returned item, we will inspect it and determine if a replacement or refund is applicable.
Shipping costs are non-refundable, except in cases where the return is due to our error. If a refund is issued, the original shipping cost will be deducted from the refund amount.
If you have any questions or concerns regarding our refunds and returns policy, please contact our customer service team using our Contact form. We are here to assist you and ensure your satisfaction.